Reference

How dearlotary Handles Your Personal Data

This Privacy Policy sets out exactly what personal data we collect when you open an account with us, how we use it, and the rights you can exercise…

Data collected only as neededYour rights explained clearlyAccessible where local law permitsAccount security at every stepContact us to request changes

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Explore What Data We Collect and Why

dearlotary Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on dearlotary, we collect information such as your name, email address, phone number and payment details needed to process transactions via UPI, Paytm or PhonePe. We also gather device identifiers and session logs to keep your account secure and to ensure

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the platform functions correctly across your devices. Data is collected only for the purposes described in this policy — processing your deposits and withdrawals, verifying your identity as required by applicable law, and communicating account updates. We do not sell your personal data to third parties.
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Retention periods are set by the nature of the data and any legal obligations that apply in the jurisdictions where access is permitted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Privacy Team Send a written request to our dedicated privacy address and we will respond within 5 business days to confirm receipt and outline the next steps for your query.

Live Chat Support Open the live chat widget from any page on dearlotary.com to speak with a support agent who can log your data request and escalate it to our privacy team promptly.

Help Centre Ticket Submit a formal ticket through the Help Centre on your account dashboard; include your registered phone number so we can match your request to the correct account record.

HOW WE PROTECT DATA

Browse Our Data Handling and Security Practices

We apply a layered approach to data security that covers every stage of your interaction with us — from the moment you open your account to the point…

Encrypted Data Storage

All personal data is stored using AES-256 encryption at rest.

Cookie Policy in Practice

We use strictly necessary cookies to keep your session alive and analytics cookies to understand page performance.

Account Security Measures

Two-factor authentication is available on every account. Login attempts from unrecognised devices trigger a verification step via your registered mobile…

Data Retention Periods

Transaction records linked to UPI, Paytm or PhonePe payments are retained for the period required by applicable financial regulations.

Your Right to Access

You can request a copy of all personal data we hold about you at any time.

Data Correction and Deletion

If any information we hold is inaccurate, you can ask us to correct it.

Your Questions About This Privacy Policy

The answers below address the most common questions we receive about how we handle personal data, what rights you hold, and how to act on those rights. If your question is not covered here, contact us directly through any channel listed on this page.

We collect your name, email, phone number, date of birth and payment method details such as your UPI ID or Paytm-linked number. We also log device type and IP address for security purposes during each session.

Payment references from UPI, Paytm and PhonePe are stored in encrypted form. We do not store full card numbers or UPI PINs. Transaction identifiers are retained only as long as required by applicable financial regulations.

We do not sell your data. We share it only with service providers who process payments or verify identity on our behalf, and only under contracts that require them to protect it to the same standard we apply ourselves.

Submit a request via email, live chat or a Help Centre ticket with your registered phone number. We will verify your identity and send a data export to your registered email address within 30 days.

Yes. Where no legal obligation requires us to retain your data, we will delete it upon a verified request. We will confirm the deletion in writing and specify any data categories that must be kept under applicable law.

We use session cookies to keep you logged in and analytics cookies to measure which pages load correctly across devices. You can withdraw consent for non-essential cookies at any time through the preference panel shown at first visit.

Contact our privacy team directly by email or via the Help Centre ticket system. We will acknowledge your concern within 2 business days and work toward a resolution, escalating internally where required to address the issue.

How dearlotary Handles Your Personal Data

Reach Us About Your Data

Browse Our Data Handling and Security Practices

Encrypted Data Storage

Cookie Policy in Practice

Account Security Measures

Data Retention Periods

Your Right to Access

Data Correction and Deletion

Your Questions About This Privacy Policy

01 What personal data does dearlotary collect when I open an account?

02 How is my payment data handled when I use UPI or PhonePe?

03 Does dearlotary share my personal data with third parties?

04 How do I request a copy of the data held about my account?

05 Can I ask for my personal data to be deleted?

06 How does dearlotary use cookies on the site?

07 Who do I contact if I believe my privacy rights have been breached?

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