Reference

Open your dearlotary terms clearly

Our Terms & Conditions set the rules for opening your account, using the lobby, checking promotions, and handling wallet activity through UPI, Paytm, and PhonePe.

Account rulesUPI contextPaytm contextPhonePe contextLocal law access
dearlotary Open your dearlotary terms clearly
HELP CHANNELS

Check help for term questions

If a term is unclear, ask us before you continue using the account. We can explain how a clause applies to deposits, withdrawals, locked sessions, promotion wording, identity checks, or changes to…

Account chat Use account chat when you need a quick explanation of a term linked to wallet status, lobby access, or a blocked action. Keep your account email ready so we can read the clause against your record.
Email support Send an email when your question needs document review, transaction matching, or a written reply about the Terms & Conditions. Include the relevant clause, date, payment method, and any reference number you received.
Account requests Use a request ticket when you want us to update account details, correct a record, or explain how a term affects verification. We may ask for proof before changing anything tied to your wallet.
DATA CARE

Browse how term records stay handled

The terms also describe how we handle records created while you use the account. That includes login activity, wallet references, cookie choices, identity checks, support messages, and changes…

Account data

When you open an account, the terms allow us to store details needed to identify you, secure access, and link…

Cookie choices

Cookies help us keep sessions stable, remember basic settings, and detect unusual access patterns.

Security checks

If login patterns, device changes, or wallet activity look unusual, the terms allow checks before access continues.

Retention periods

We keep records only as long as needed for account operation, dispute handling, fraud prevention, tax or legal duties, and…

Change requests

You can ask us to correct account details, update contact data, or review a record linked to these terms.

Policy contact

For questions about privacy wording inside the Terms & Conditions, contact support with the clause number and your account email.

See answers on our terms

These answers focus on the Terms & Conditions only, including account access, data handling, payment references, eligibility wording, and contact routes. They are written to help you understand how the terms apply before you join or while you manage your account. If your case is specific, contact us with the relevant clause and account details.

They apply when you open an account, access the lobby, use wallet tools, join promotions, contact support, or request withdrawals. They also apply when we review identity, security, payment references, or account changes.

Access and eligibility depend on local law and are available where local law permits. You are expected to check whether account access is allowed in your location before using the lobby or wallet.

The terms cover how wallet actions are recorded, checked, and matched to your account. UPI, Paytm, and PhonePe references may be used for confirmation, failed transaction review, refund handling, and withdrawal verification.

Yes, you can contact support to correct contact details or account records. We may ask for identity proof before changing details that affect access, payment history, verification status, or withdrawal processing.

Cookies are covered where they support login sessions, security checks, settings, and account continuity. Some cookies are needed for the service to work, while other choices may be controlled through your browser.

We may update the terms when account processes, payment handling, security checks, or legal duties change. Continued account use after a posted change may mean you accept the updated wording.

Contact support through chat, email, or a request ticket. Share the clause, your account email, and any transaction reference so we can answer the question against the exact account activity involved.